7 Reasons AI and Healthcare Can Work Together to Lead to a Better Future

If we have learned one thing in the recent past, it's the importance of a reliable healthcare system. The unforeseen circumstances have pushed us to think over our medical system & its shortcomings and the very need to modernize it to deal with serious health hazards.

The advent of Artificial Intelligence is revolutionizing every industry including healthcare. AI is intelligence demonstrated by machines. It's also referred to as machine learning. AI can rescue the current medical system and the overburdened healthcare professionals from the setbacks the pandemic has caused.

Artificial Intelligence can help save time and money in diagnostics and treatment. Artificial Intelligence is reliable for improved accuracy of diagnostics, leading healthcare professionals to be better prepared & make effective decisions timely. We are here to help you get a better understanding of AI & how it can help augment different aspects of the healthcare system.

Improved Monitoring
AI has given way to the invention of modern wearable technology like the Fitbit Tracker that can help monitor and track heart rate and keep track of the level of oxygen in their blood. It can prove to be lifesaving in many circumstances by enabling the early diagnosis of diseases. In the future, AI can be used efficiently to tackle critical health-related challenges.

Help Individuals with Chronic Health Conditions
AI helps prevent the onset of chronic conditions such as diabetes or hypertension. It can help treat such conditions more effectively by identifying underlying issues and trends within the patients' medical records and claims. It can help patients get proper care at the right time.

Improved Decision Making
Artificial Intelligence can help healthcare professionals make better decisions. It can help medical experts identify an array of diseases today. There's way too much data present in the world regarding health-related issues than a human being can comprehend, AI can help detect specific diseases by reviewing the data.

Reduced Length of Stays
No one likes staying at the hospital, right? AI can be of help. Incorporating AI in the overall process can improve the quality of treatment, especially at ER centres. AI can help prioritize hospital operations. It will not only be convenient for patients but also hospitals.

Drug Development
AI can enhance the capabilities of researchers and help in the development of drugs at speed with no room for error. AI can improve the efficiency of the drug development process manifolds. AI algorithms can help scientists by reviewing the abundant data compiled with ease.

Prescription of the Correct Drugs
AI won't get drugs mixed up once trained and programmed right AI won't need human assistance to prescribe the correct medication to patients. It can assess and analyze a patient's history and eliminate the possibility of medication errors. AI can decrease the probability of misdiagnosis and medication errors and diagnose medical issues faster than humans. However, AI cannot be relied on entirely either. Healthcare professionals and AI must make conjoined efforts for the best possible outcomes.

Save Lives, Save Money
Healthcare needs resources to save lives, especially in an unprecedented time when lives are at stake. AI can be of massive help to the medical system in innumerable ways. Once integrated into the system, Artificial Intelligence can prove to be cost-effective in the long run. AI can take care of routine jobs that are tedious and repetitive. It can help save lives as well as money soon.

The merger of AI with Healthcare can lead us to a great future with easily accessible medical facilities for all. AI can help resolve obstacles like unavailability of resources and an overburdened medical system & enable people to gain medical assistance.

AI is the Future. Get Future Ready with Abaca! If you want to know more about AI for your healthcare organization, connect with our experts today.

The Unstoppable Rise of AI For Customer Service

What is customer service?

Customer service refers to the assistance and advice provided by a company to people who buy or use its products or services.

Why is customer service & support important?

Customer support plays a significant role in encouraging brand loyalty amongst customers. It isn't just important to retain customers by also is a way of ensuring & increasing sales. Effective customer service and support can edify the chances of a good or service being sold.

Now that you're familiar with customer service and its edge, let's move on to the interesting trend that has gained a lot of momentum in the sphere of customer service and support in recent times i.e., the unstoppable rise of AI (Artificial Intelligence).

What is Artificial Intelligence & how is it used in customer service?

Artificial Intelligence (AI) is technically intelligence demonstrated by machines, which is distinct from natural intelligence which is inherited or attained by humans or animals and constitutes of consciousness and emotions.

With time, companies are incorporating AI into their customer support teams to enhance their customer relationships and lay the burden off their manpower. AI can interact with the masses, answer commonly asked questions and redirect customers to live chat options.

Let's take an example of Chatbots, an interesting AI technology used for customer support, for your better understanding.

Chatbots are AI customer service platforms that are used for communicating with potential or existing clients and carry out innumerable conversations simultaneously, which is quite impossible for humans to execute.

Deploying chatbots is an impeccable strategy for sales and marketing professionals to enhance the customers' experience and earn their trust and loyalty. Major leading giants like Apple, Microsoft, Facebook & Google are determined to build virtual assistants and chatbots that can engage with customers and respond to their queries in real-time.

Customer service has immensely advantaged from chatbots. In addition to enhancing the user experience, chatbots also collect and store data which further helps predict customer behaviour. AI greatly edifies the workflow by automating the key element of a good customer experience, i.e., engaging in a conversation.

Most companies also use AI technologies like Biometrics, Face & Voice Recognition, Predictive Personalization etc. to augment their workflow.

Intrigued? Speak with our experts to know more!

Abaca can help you in enhancing your organization's customer service unit! Our highly experienced & tech-savvy professionals are well-equipped to incorporate AI technology into your customer service to augment it!

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