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CCC by STC is a prominent telecommunications company known for its innovative services and cutting-edge solutions.

Case Study: Abacasys Revolutionizes Ticket Raising System for CCC by STC

Client Overview:

CCC by STC is a prominent telecommunications company known for its innovative services and cutting-edge solutions. With a vast customer base and a range of services offered, CCC by STC relies on an efficient ticket raising system to handle change requests and ensure smooth operations across all departments.

Challenge:

One of the critical challenges faced by CCC by STC was its outdated ticket raising system, which was integrated into Oracle E-Business Suite (EBS). The existing system was complex, slow, and lacked a user-friendly interface. The cumbersome process led to delays in ticket resolution, affecting overall operational efficiency and customer satisfaction.

Solution:

Abacasys, a leading technology solutions provider, stepped in to address CCC by STC’s challenge. Leveraging their expertise in Oracle technologies, Abacasys proposed a modern solution built on Oracle Cloud using Application Express (APEX). The new system aimed to streamline the ticket raising process, enhance user experience, and accelerate ticket resolution.

Implementation:

Abacasys initiated the project by conducting a comprehensive analysis of CCC by STC’s existing ticket raising system and business requirements. Based on the findings, they designed a custom solution using Oracle APEX, ensuring seamless integration with the existing Oracle EBS.

The new system featured a modern user interface, optimized for ease of use and accessibility across various platforms. Leveraging the capabilities of Oracle Cloud, the solution offered 360-degree availability, enabling users to raise and track tickets anytime, anywhere.

Abacasys collaborated closely with CCC by STC throughout the development and implementation phases, ensuring alignment with their business goals and requirements. Rigorous testing and quality assurance procedures were conducted to guarantee a smooth transition from the old system to the new one.

Results:

The implementation of the new ticket raising system yielded significant benefits for CCC by STC:

  • Modern UI: The intuitive and user-friendly interface of the new system led to increased user adoption and satisfaction among CCC by STC employees.
  • Faster Application: By leveraging Oracle Cloud and optimizing the ticket raising process, CCC by STC experienced a notable improvement in ticket resolution times, resulting in enhanced operational efficiency.
  • 360-Degree Availability: The cloud-based solution provided seamless accessibility across all platforms, enabling users to raise and track tickets in real-time from any location.
  • Streamlined Operations: The streamlined ticket raising process facilitated better communication and collaboration among teams, leading to faster decision-making and problem resolution.

Overall, Abacasys’ innovative approach to modernizing CCC by STC’s ticket raising system resulted in tangible improvements in operational efficiency and customer satisfaction.

Conclusion:

The successful collaboration between Abacasys and CCC by STC showcases the transformative power of modern technology solutions in overcoming complex challenges. By leveraging Oracle Cloud and Application Express, Abacasys not only addressed CCC by STC’s immediate needs but also future-proofed their ticket raising system for continued success in the dynamic telecommunications industry.

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