Choose Your Support Model
Three clear options for support and development; two options for staff augmentation. Choose based on how you want to work.
MODEL 01
Shared Managed Support
Flexible capacity. Predictable cost.
Access a shared team of specialists through a prepaid monthly pool of hours.
Use capacity across incidents, maintenance, enhancements and operations.
Best for
Variable workloads; cost-conscious teams; multiple applications.
MODEL 02
Dedicated Named Support
Your team. Your systems. Full continuity.
Named professionals work exclusively on your environment, across agreed shifts. Typically annual arrangements, with shorter terms available. Monthly or hourly billing.
Best for
Steady ticket volumes; critical systems; retained system knowledge.
MODEL 03
On-Call Support
Pay for readiness. Pay as you use.
An onboarded team knows your environment and is available within agreed coverage and SLAs.
Pay a monthly availability retainer plus usage-based charges.
Best for
Low incident volumes; occasional urgent technical issues.
Support That Fits Your Operations
Flexible coverage
8x5, 16x5, 24x5, weekend and 24x7 arrangements.
Flexible coverage
8x5, 16x5, 24x5, weekend and 24x7 arrangements.
Oracle expertise
Oracle APEX, Oracle Database, ORDS, OCI and enterprise applications.
Flexible commercials
Hours pools, exclusive resources or on-call retainers.
How We Get Started
01
Understand
Review applications, ticket volumes,
coverage and expectations.
02
Recommend
Agree the model, capacity, coverage
and service levels.
03
Onboard & support
Set up access, knowledge transfer, escalation
and reporting.
See our work in practice
Explore how Abacasys has used Oracle APEX and related Oracle technologies to solve application challenges in utilities, manufacturing, healthcare, retail, and other industries.
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Frequently Asked Questions
Answers to common questions about our engagement models and Oracle focused capabilities.
Not Sure Which Support Model Fits?
Tell us about your requirements. We’ll help you choose the right engagement structure,
capacity and commercial approach.