Choose Your Support Model
Three clear options for support and development; two options for staff augmentation. Choose based on how you want to work.
MODEL 01
Shared Managed Support
Flexible capacity. Predictable cost.
Access a shared team of specialists through a prepaid monthly pool of hours.
Use capacity across incidents, maintenance, enhancements and operations.
Best for
Variable workloads; cost-conscious teams; multiple applications.
MODEL 01
Shared Managed Support
Production support, issue investigation, defect resolution and ongoing maintenance for Oracle APEX applications.
MODEL 01
Shared Managed Support
Production support, issue investigation, defect resolution and ongoing maintenance for Oracle APEX applications.
What We Manage
APEX Upgrades & Modernization
Keep applications current with newer APEX capabilities while progressively improving UX, architecture and maintainability.
Database & Platform Support
Support across Oracle Database, ORDS and the underlying application environment required to keep APEX applications performing reliably.
Already Running Oracle APEX?
Add the APEX Expertise You Need Without Building Another Team
Many organizations have business-critical APEX applications but don't need—or can't justify—a large dedicated APEX team.
Others have internal developers but need additional capacity for complex development, production issues, upgrades or an expanding backlog.
Abacasys provides an experienced APEX team through a managed service that can complement your internal team or take ownership of application support and ongoing development.
A Flexible, Hours Based AMS Model
Buy the Capacity You Need. Use It Where You Need It.
Instead of hiring individual resources or creating a new project every time something changes, purchase a monthly pool of service hours that can be used across your APEX application portfolio.
Your Monthly Service Capacity
Support | Defects | Enhancements | Development | QA | APEX / DB Support
One pool of hours. Multiple applications. Multiple types of work.
Flexible Capacity
Choose a monthly capacity based on your expected workload and adjust it as requirements evolve.
Prioritize What Matters
Use available capacity across incidents, enhancements, backlog items and ongoing development.
Predictable Engagement
Maintain continuous access to an APEX team without repeatedly scoping and contracting individual pieces of work.
Built Around Service Levels
Support When It Matters
Managed support can be structured around defined coverage windows, incident priorities and response SLAs, while monthly service hours determine the development and support capacity available to your organization.
Defined Coverage
8x5 and extended coverage options
Priority-Based Response
Clearly defined severity and response levels
Managed Backlog
Prioritize incidents, enhancements and development requirements together
Regular Governance
Visibility into utilization, open issues, backlog and upcoming priorities
How the Managed Service Works
01 Choose Capacity
Agree the appropriate monthly service capacity and coverage.
02 Build the Backlog
Bring together support issues, enhancements and development requirements.
03 Prioritize
Your team and Abacasys agree what needs attention first.
04 Deliver & Support
Our APEX team resolves issues and delivers planned work.
05 Review & Adjust
Review utilization, priorities and capacity as requirements evolve.
Why Abacasys for APEX Managed Support?
Deep APEX Expertise
Experienced Oracle APEX developers supported by Oracle Database and platform capability.
Development + Support
One team capable of fixing today's issue and building tomorrow's enhancement.
Flexible Capacity
Scale support and development capacity as your application portfolio and backlog change.
Application + Database Capability
APEX, Oracle Database, ORDS, integrations and underlying application architecture.
From Build to Run
Take over existing applications or continue supporting applications we've modernized or built.
See our work in practice
Explore how Abacasys has used Oracle APEX and related Oracle technologies to solve application challenges in utilities, manufacturing, healthcare, retail, and other industries.
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Need More Than APEX Support?
Our managed services can also extend beyond APEX to Oracle Database operations, OCI and hybrid cloud environments, performance monitoring and cloud optimization.
Let's Understand Your APEX Support Requirement
Tell Us What You're Running Today
Whether you need support for one critical application, additional capacity for your existing APEX team, or ongoing management across an APEX application portfolio, we can help define an appropriate support model.
Already know your requirement?
Tell us your number of APEX applications, approximate monthly workload and required support coverage, and we'll recommend an appropriate AMS model.