CCC by STC is a leading customer experience management BPO headquartered in Riyadh, Saudi Arabia. We specialize in delivering digital customer service solutions using international best practices, ensuring seamless and efficient interactions across industries.
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The company was founded as a joint venture between Saudi-based STC Group, a world-class digital leader and the most valuable brand in the Middle East, and ESM Holding Company, owned by StarTek, a US-based global leader in customer experience management.
Circular progress widgets
showing ticket distribution
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One of the critical challenges faced by CCC by STC wasits outdated ticket raising system, which was integrated into Oracle E-Business Suite (EBS). The existing system was complex, slow, and lacked a user-friendly interface.
The cumbersome process led to delays in ticket resolution, affecting overall operational efficiency and customer satisfaction.
Abacasys, a leading technology solutions provider, stepped in to address CCC by STC’s challenge. Leveraging their expertise in Oracle technologies, Abacasys proposed a modern solution built on Oracle Cloud using Application Express (APEX).
The new system aimed to streamline the ticket raising process, enhance user experience, and accelerate ticket resolution.
The implementation of the new ticket raising system yielded significant benefits for CCC by STC :
Modern UI: The intuitive and user-friendly interface of the new system led to increased user adoption and satisfaction among CCC by STC employees.
By leveraging Oracle Cloud and optimizing the ticket raising process, CCC by STC experienced a notable improvement in ticket resolution times, resulting in enhanced operational efficiency.
The cloud-based solution provided seamless accessibility across all platforms,
enabling users to
raiseand track tickets in real-time from any location.
The successful collaboration between Abacasys and CCC by STC showcases the transformative power of
modern
technology solutions in overcoming complex challenges. By leveraging Oracle Cloud and Application
Express,
Abacasys not only addressed CCC by STC’s immediate needs but also future-proofed their ticket
raising system for continued success in the dynamic telecommunications industry..
